Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for Limonene, the Amazon seller intelligence dashboard operated by Zed Axis. It applies to any paid Limonene subscription and should be read together with our Terms of Service and our Privacy Policy.

1. Subscriptions & Billing

Paid Limonene plans are billed in advance, on a recurring basis (monthly, or annually where an annual plan is offered), through Kashier, our Egyptian payment processor. Charges are processed in Egyptian Pounds (EGP); where we show a reference price in US Dollars (USD), the amount actually charged is the EGP amount displayed at checkout at the time of payment. Current plans and prices are published on our Pricing, which is the source of truth for current plan names and amounts — nothing on this page overrides it. If value-added tax (VAT) or any other tax applies under Egyptian law, it is shown at checkout and on your receipt, in addition to (or included in, as labeled) the plan price.

2. Cancellation

You can cancel your subscription at any time from Settings → Billing in your Limonene account, or by emailing us at hello@limonene.app. When you cancel, your access continues until the end of the period you already paid for, and you will not be charged again after that. Cancelling does not, by itself, entitle you to a refund for the current period — see Section 3 for when refunds apply.

3. Refunds

• First payment, new subscription: you can request a full refund of your first payment for a new subscription within 14 days of that payment, for any reason, no questions asked.
• Renewals: recurring renewal charges (your subscription auto-renewing for another period) are non-refundable, except when we failed to provide the service — specifically: a service outage lasting more than 72 consecutive hours, a billing error on our part, or a duplicate charge. In any of these cases, we issue a full refund of the affected charge, or a pro-rated refund for the affected period, whichever fairly reflects the disruption.
• Annual plans: if you cancel an annual plan within 30 days of the payment date, we refund the unused full months pro-rata (the months you have not yet used, calculated in whole months from the cancellation date).

4. How to Request a Refund

Email hello@limonene.app with the email address on your Limonene account and your payment reference (from your Kashier receipt or bank statement). We review every request and reply with our decision within 5 business days. Approved refunds are returned to the original payment method through Kashier, and typically arrive within 5-10 business days, depending on your bank.

5. Amazon-Related Disclaimer

Limonene does not sell physical goods and this policy does not cover Amazon purchases, Amazon shipments, or Amazon warehouse claims of any kind. Where Limonene's insights identify a possible warehouse reimbursement, missing unit, or other claim, the claim itself is filed with Amazon by you, the seller, through your own Seller Central account — Limonene surfaces the opportunity and, where you use our optional claims service, assists with the filing, but Amazon alone decides the outcome. Limonene's subscription fees are not contingent on, and are never refunded because of, Amazon's decision on any claim.

6. Contact & Legal Entity

Limonene is a service operated by Zed Axis, based in Egypt. For any question about this policy, billing, cancellation, or a refund, contact us at hello@limonene.app.

Last Updated: September 9, 2026